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Home :: Support

Welcome to the Clickability Service and Support Center.




Self-Service Portal:
Users can create new requests, comment on requests, and view open and closed support cases at our Self-Service Portal. To obtain a login to the Portal please log a case with our Support Team.

FAQ:
Have a question? You may be able to find an answer in our FAQs.

Support Hours:
Regular support hours are Monday-Friday, 7:00am - 6:00pm PST.

*If this is an emergency after regular business hours, please call (415) 575-5125 to reach a Clickability Support Representative.

Request Support:
Please complete the form below with as much detail as possible and a Support Representative will contact you shortly.





  Low - A request to change the appearance or functionality of the website that is currently functioning according to original specifications. Examples include setting up a new feature on the site or changing the way content displays.
  Medium - A time-sensitive request to change the appearance or functionality of the website that is currently functioning according to original specifications. Examples include adding a time-sensitive feature or notification.
  High - The appearance or functionality of the website or CMS is not currently functioning according to original specifications. Examples include a low-traffic website section becoming unavailable or displaying improperly.
  Urgent - The appearance or functionality of the website or CMS is not functioning according to original specifications and has a critical impact on your business. Examples include the website or CMS becoming unavailable or new content not posting to the site.